All Fertsoft databases are encrypted at rest (EAR) when backed up. This means no access to the databases is possible without an encryption password.

The E:/ disk on the server is utilized for backing up data.

- The Fertsoft database is backed up daily with seven (7) generations kept on the E:/ disk.
- The ivfServices database Frontbase is backed up daily with three (3) generations kept on the E:/ disk.
- Access logs are stored on the backup disk when configured.

The time at which the backups are performed are coordinated with the IT department but is generally performed sometime between 18:00 and 06:00. The Fertsoft database is encrypted at rest (EAR) when performing backups.

If there is space CSAM Fertsoft can elect to perform weekly, monthly and yearly backups to further increase data retention possibility from primary backup. Seven daily generations are the minimum requirement of disc space.

Secondary backup of the E:/ disk is to be performed by another responsible party, ie the clinic IT or technical representative.

Backup can be performed only of the E:/ disk or by full backup of the server depending on server solution.

CSAM Fertsoft only guarantees the integrity of the primary backup files. Any active databases at the time of backing up a whole server solution might not retain its integrity in its backed up state as the database is being used actively.

In the event of a server malfunction the database can be retained from the backup and installed by CSAM Fertsoft in cooperation with the clinic IT or technical representative.

As the data is encrypted CSAM Fertsoft needs to open the database as the encryption password needs to be entered during database opening sequence.

Data retained from a backup is generally no older than 24 hours.